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Miguel Ángel Pla
Presidente y Director General
direccion@miguelpla.com
Teléfono: 83 78 47 10

Las personas que están más cerca de mí determinan mi grado de éxito o fracaso. Cuanto mejores son, mejor soy yo. Y, si quiero llegar al nivel más alto, sólo puedo hacerlo con la ayuda de otros.

Para esto también es importante encontrar a las personas indicadas para el viaje.
Las personas a quienes quiero guiar…
• Hacen suceder las cosas: Estas personas descubren recursos en lugares que parecían yermos. Hallan perspectivas donde no parecía haberlas.

• Ven las oportunidades y las aprovechan: Muchas personas reconocer una oportunidad cuando ya se pasó. Pero verlas venir es muy distinto.

• Influyen a los demás: Todo depende del liderazgo. Esto es así porque la capacidad de una persona para influir con los demás y a través de ellos depende por completo de su capacidad de liderarlos.

• Poseen actitudes inusualmente positivas: Una buena actitud es importante para tener éxito ya que a menudo determina hasta dónde se podrá llegar.

• Cumplen sus compromisos: Cuando se trata de triunfar, el compromiso lleva a una persona a un nivel enteramente nuevo.

• Atrae a otros líderes: Cuando busques posibles líderes a quienes desarrollar, es necesario que tomes conciencia de que hay dos clases: los que atraen seguidores y los que atraen a otros líderes.

Los líderes que atraen SEGUIDORES se concentran en las debilidades de los demás y necesitan que los necesiten.

Los líderes que atraen LÍDERES se concentran en las fortalezas de los demás y quieren tener sucesores.

Cuando las personas que componen tu equipo comparten tu grado de compromiso, el éxito es inevitable. Cuando elijas gente para ser su mentor, concéntrate en quienes no sólo aprovechen bien lo que les brindas y te ayuden; elige a personas que luego lo transmitan. Lo que se aprende se debe de compartir.

In our assessments, surveys, and interviews of over a thousand leaders, many comments stood out, but one in particular was especially powerful and thought-provoking. “Leadership today,” Javier Pladevall, CEO of Audi Volkswagen, Spain, told us, “is about unlearning management and relearning being human.”

What Javier means is, the power of leadership lies in our abilities to form personal and meaningful bonds with the people whom we lead. This is truer now than ever, as millennials are becoming the majority population in most companies. Millennials are not satisfied with only a paycheck, bonus, and benefits. They want meaning, happiness, and connectedness, too.

The problem is about 70% of leaders rate themselves as inspiring and motivating – much in the same way as we all rate ourselves as great drivers. But this stands in stark contrast to how employees perceive their leaders. A survey published by Forbes found that 65% of employees would forego a pay raise if it meant seeing their leader fired, and a 2016 Gallup engagement survey found that 82% of employees see their leaders as fundamentally uninspiring. In our opinion, these two things are directly related.

There is a vast upside to human leadership. As data from McKinsey & Company shows, when employees are intrinsically motivated, they are 32% more committed and 46% more satisfied with their job and perform 16% better.

As human beings, we are all driven by basic needs for meaning, happiness, human connectedness, and a desire to contribute positively to others. And leaders that truly understands these needs, and lead in a way that enables these intrinsic motivations, have the keys to enable strong loyalty, engagement and performance. As leaders, we must be humans before managers.

Una buena gestión empieza por potenciar el compromiso de los demás

Directivos y empleados. Y esa extraña relación que se crea entre el poder del uno y la sumisión del otro. Nosotros, pobres trabajadores bajo el mando de un superior tiránico que da órdenes a diestro y siniestro esperando que se le obedezca sin rechistar.

Pero conseguir liderar de manera efectiva y con resultados positivos no es tarea fácil. Este arte de gestionar consistiría en conseguir que nuestros colaboradores quieran hacer lo que tienen que hacer.

Los diferentes sistemas que utilizan las empresas para organizarse y dirigir a sus empleados pueden llevarlas conseguir sus objetivos o no. Utilizar el poder o la autoridad para desempeñar este cometido puede establecer una diferencia importante en la actitud de nuestros empleados y, por ende, en nuestro futuro.

En cualquier diccionario podríamos encontrar como definición más sencilla de poder, la siguiente: “El poder es la capacidad de forzar o coaccionar a alguien, para que éste haga nuestra voluntad aunque prefiera no hacerla. Todo ello derivado de nuestra posición o fuerza”.

Etimológicamente “poder” proviene de la vertiente indoeuropea “poti”, que significa “jefe de un grupo”. Antiguamente se llamaba poti a los cabecillas de las familias o clanes que deambulaban en los tiempos de las cavernas. Lo único que se conocía entonces era el mando absoluto del “jefe”. De aquí nació el genérico sentido de “poder”, que entendemos, normalmente, como ordenar y obedecer.

Ahondando en la confusión que rodea a este término y a lo que conlleva, podríamos decir que la mayoría de las personas identifican “poder” con el uso de la fuerza. Cuando tenemos la certeza de que se está cometiendo un abuso sobre nosotros al darnos una orden, podremos obedecerla, pero en la mayoría de los casos lo haremos con hastío y sin reconocer la legitimidad de la autoridad de quien nos la da. Reaccionaremos con hostilidad, nuestra autoestima bajará, disminuirá nuestro rendimiento y estaremos más expuestos a errores y accidentes.

El sujeto que utiliza esta forma de mando se convierte, también, en una “víctima” de sus propios actos. Al proceder de esta manera verá en los demás riesgos y peligros, insuficiencias y defectos. Se convertirá en una persona que no aporta la confianza necesaria a sus subordinados y perderá la posibilidad de estar en contacto con ellos y saber, de primera mano, lo que sucede en su empresa. Utilizar expresiones como: “¡porque sí!”, “¡yo soy el jefe y basta!” o “¡Cumpla sus órdenes y basta!”, provocará conflictos y malestar entre los empleados.

Además, cuando en una compañía el liderazgo y las normas son rígidas, fijas e inmutables, la comunicación entre los componentes del equipo empresarial es indirecta, vaga y poco sincera. Todo esto provocará que se cree, dentro de la empresa, una organización problemática.

Otro método mucho más efectivo para estructurar y dirigir una empresa es saber discernir entre poder y autoridad, saber identificar los pequeños matices que marcan la diferencia y asumirlos. Lo que la distingue del poder estribaría en que, esta vez, el directivo va a conseguir que su equipo haga voluntariamente lo que ellos quieren, lo que él quiere, de una manera eficaz y contando, a través de su liderazgo, con la involucración responsable de los trabajadores.

La autoridad de una persona es reconocida por los demás, al mostrarse el individuo tal y como es, de la manera más natural posible. Se apoyará a los miembros del equipo con frases tales como: “¿Cómo has pensado hacerlo?” “en mi opinión…” o “me gustaría pedirte…”.

Las organizaciones que se rigen mediante este principio se caracterizarán por un estilo de liderazgo, normas flexibles, apropiadas y sujetas a cambios y por una comunicación directa, clara, específica y sincera. Esto dará la posibilidad de generar una organización vital, que apoya y nutre a sus miembros.

La dicotomía de disponer y cumplir esconde todo un mundo de parámetros y condiciones que cada persona debe tener en cuenta antes de llevarlas a cabo. En este caso la figura del coach ejecutivo se vuelve relevante, ya que orientará al directivo en la búsqueda de las mejores herramientas para saber gestionar equipos de forma responsable y adecuada, haciendo prevalecer la autoridad respecto al poder. La metodología CORAOPS®, que integra las principales corrientes de coaching y buenas prácticas del management, nos ayuda a comprender y reflexionar sobre nuestra gestión para el eficaz desarrollo de nuestro trabajo.

Miguel Ángel Pla
Presidente y Director General
direccion@miguelpla.com
Teléfono: (81) 83 78 47 10

Las personas que no tienen una experiencia en el liderazgo tienden a sobreestimar la importancia de un título de liderazgo.

Usted puede concederle una posición a alguien, pero no puede concederle un verdadero liderazgo.

La influencia debe ser algo que se gana.

Una posición le da a usted una oportunidad. Le da la ocasión de probar su liderazgo. Hace que las personas le den a usted el beneficio de la duda por un tiempo, pero luego de ese tiempo, usted se habrá ganado un nivel de influencia, para bien o para mal.

Los buenos líderes obtendrán la influencia que respalda su posición.

Los malos líderes disminuirán su influencia hasta que sea menos de la que tenían cuando iniciaron con esa posición.

Hay que recordar que una posición no lo hace al líder, es el líder el que hace la posición.

Miguel Ángel Pla
Presidente y Director General
direccion@miguelpla.com
Teléfono: (81) 83 78 47 10

Se busca la completa satisfacción del cliente para diferentes fines, por otra parte puede ser el lograr la máxima productividad por parte de los miembros de la empresa que genere mayores utilidades, también se puede ver como un grado de excelencia, o bien puede ser parte de un requisito para permanecer en el mercado aunque no se esté plenamente convencido de los alcances de la calidad.

La calidad es satisfacer las necesidades de los clientes, esto trae como consecuencia que surja en las organizaciones la importancia de tener calidad en todas ellas.

La importancia de la calidad se traduce como los beneficios obtenidos a partir de una mejor manera de hacer las cosas y buscar la satisfacción de los clientes, como pueden ser: la reducción de costos, presencia y permanencia en el mercado y la generación de empleos.

• Reducción de costos.
Automáticamente los costos se reducen ya que la organización tendrá menos reprocesos, con esto, las piezas que se desechaban, ahora serán utilizadas, las personas que se encargaban de volver a reprocesar dichas piezas, ahora podrán dedicarse a la producción y el tiempo que le dedicaban a este mismo los podrán utilizar para innovar nuevos productos o mejorar sus sistemas de producción, también ocasionando un ahorro en el tiempo y los materiales ocupados para la elaboración del producto.

• Disminución en los precios.
Como consecuencia en la reducción de costos, ocasionado por el menor uso de materiales, por la reducción en los reprocesos, por el menor desperdicio y por el menor desgaste humano, la productividad aumenta considerablemente y el precio del producto o servicio puede ser menor.

• Presencia en el mercado.
Con una calidad superior a la de la competencia, con un precio competitivo, con productos innovadores y cada vez más perfeccionados, el mercado reconoce la marca creando una confiabilidad hacia los productos fabricados o servicio otorgados; lo que redunda en una presencia sobresaliente en el mercado.

• Permanencia en el mercado.
Como consecuencia de las ventajas antes mencionadas, la empresa tiene alta probabilidad de permanecer en el mercado con una fidelidad por parte de los consumidores.

• Generación de empleos.
Al mejorar la calidad, con un precio competitivo, con presencia y permanencia en el mercado, se pueden proporcionar más empleos, que a su vez demuestra un crecimiento en la organización y cumple íntegramente con uno de los objetivos de la empresa.

¿Cuáles son los requisitos para lograr la calidad?

•Se debe ser constante en el propósito de mejorar el servicio y el producto.
•Al estar en una nueva era económica, estamos obligados a ser más competentes.
•El servicio o producto desde su inicio debe hacerse con calidad.
•El precio de los productos debe estar en relación con la calidad de los mismos.
•Se debe mejorar constantemente el sistema de producción y de servicio, para mejorar la calidad y la productividad para abatir así los costos.
•Hay que establecer métodos modernos de capacitación y entrenamiento.
•Se debe procurar administrar con una gran dosis de liderazgo, a fin de ayudar al personal a mejorar su propio desempeño.
•Se debe crear un ambiente que propicie la seguridad en el desempeño personal.
•Deben eliminarse las barreras interdepartamentales.
•A los trabajadores en lugar de metas numéricas se les debe trazar una ruta a seguir para mejorar la calidad y la productividad.
•El trabajador debe sentirse orgulloso del trabajo que realiza.
•Se debe impulsar la educación de todo el personal y su autodesarrollo.
•Se deben establecer todas las acciones necesarias para transformar la empresa hacia un fin de calidad.

Diveristy is a prominent challenge facing businesses today. Most employers are aware that diveristy in the workplace is important, yet many don’t realize that their workforce isn’t as diverse as they believe it to be – or as diverse as it could be.

To gain some insight into the specific challenges surrounding diversity and how employers can overcome them, we reached out to a panel of HR pros, consultants, and diversity experts and asked them to answer this question:

What’s the single biggest challenge employers face with diversity in the workplace (and how can they overcome it)?

One of the most important and challenging aspects is…

First creating an inclusive culture where diversity lives and is leveraged to foster innovation and ultimately better business outcomes. Many organizations tend to focus on tactics first…compliance training, hiring and promoting more females and underrepresented minorities, etc. Yet, if the foundation of an inclusive culture doesn’t exist – one that welcomes new ideas, experiences and points of view – the likelihood of retaining talent is slim. Start by focusing inward to discover your talent experience with the lens of inclusion and be honest about how your culture addresses multiple facets of diversity such as embracing diversity of thought, cultivating innovation and addressing biases. From there it’s critical to get the organization buy-in and executive sponsorship needed to redesign experiences and bring them to life to create the environment where everyone can do their best work.

At the turn of the last century, the western world has witnessed a major shift in its preferred frame of reference. Today, this shift is becoming very influential in executive coaching. This shift may not be apparent to the common man nor to the average executive, leader or manager, but it has become obvious to most modern scientists, informed policy makers, advanced scholars, educated thinkers and readers, and systemic coaches. Gradually, this shift in worldview is becoming widespread, and is globally influencing major evolutions in belief systems, values and ultimately in everyday decisions and behaviors. It is high time this shift of world view be considered in executive, management and leadership coaching models

This major shift is a gradual change from a linear Newtonian or Cartesian view of reality to an iterative and interactive, systemic, global perception of the universe. This major shift in the western world’s perception of reality is now considered more important than the one that provoked the Renaissance, changing our perception of the world from a flat plane to a globe, a mere planet in a small solar system, away from its previous position in the center of the known universe.

If such sciences as mathematics, astrology and applied physics were instrumental in humanity’s evolution from the middle ages right through the industrial revolution, quantum physics, molecular biology and cosmology are today at the growing edge of the present major shift of perception of our place and role in the universe. This new paradigm is becoming central in executive coaching.

Today, it seems that executives and leaders still live between two radically different perceptions of reality. On the one hand, a large number of them are still convinced that effects have defined causes and that specific actions can lead to expected results. In short, executives and their coaches still believe that the world is a fundamentally logical and predictable place in which rational decisions will lead to predictable outcomes. Simultaneously, more entrepreneurial executives and leaders seem to be much more aware that things are not so simple at all, and this is becoming central in executive coaching. In fact everyone is actually beginning to understand that nobody controls nor can predict finance, trade, world growth, the weather, population development, evolution, etc. This category of executives and leaders is beginning to perceive that we humans actually know very little. In fact, everything in our universe is totally interconnected and interactive, and the sheer complexity of it all has always been out of our attempts to controlling reality. This reality is now shifting the whole frame of reference of executive coaching towards a more systemic approach tailored to embrace complexity, previously perceived as unmanageable chaos.

This major shift in the perception of “reality” is a huge lesson in humility for all the hard sciences that, in the last millennium, have been convinced they know and can predict reality, almost pretending to be human gods, otherwise known as experts. Unfortunately, this so-called scientific approach is the most widespread paradigm in most leadership circles and has been reinforced in past and recent executive coaching relationships.

Most readers from the executive coaching community will probably recognize that their profession, born at the turn of the century, is in the crux of the change of perspective mentioned above. Some of the consequences or declinations of the frame of reference of this new profession which is foundational to modern executive coaching are also listed below.

Indeed, it is clearly said that executive coaching is a new approach that rests on an attitude of deep trust that new, more appropriate options and solutions can emerge out of a truly interactive process with clients as with our larger environment. The executive coaching profession clearly stipulates that an attitude of respectful presence and listening is more productive to finding valid solutions than any voluntary knowledgeable or analytical approach. To position the executive coaching profession, it is indeed often stated that an executive coaching professional is neither an expert nor a therapist. This definition is important, although it does not necessarily add to clearly define what an executive coach actually is or does. At any rate, a systemic executive coaching approach is gradually spreading throughout the fabric of society and influencing new leadership and executive perspectives on the more complex nature of reality.

The list presented below will attempt to first clarify what the previous millennium’s dominant leadership and executive coaching paradigm of what reality has been. It will then attempt to define a more systemic management or coaching attitude, in keeping with what is perceived to become the next organizing matrix for human consciousness and executive coaching.

This list can obviously be applied to accompanying progress within any system such as a person, a team or organization, a body, a living cell, a country, the planet or the universe as a whole.

Most Performing Energy flow

Centralized or top down: the mind or leadership decides what is appropriate, and the body, the people, the employees must implement these decisions to ensure success.

Bottom up: the people, the body, the employees make numerous local micro decisions and immediately inform the mind, the center or the leaders, as well as the rest of the concerned system, community and environment. This is a central repositioning of reality in executive coaching.

Objectives

Very precise, simple high-level objectives are clearly and centrally defined by system leadership and are must precisely be achieved in a defined time.

High-level objective are loosely and interactively defined by all the elements of a system. They are often multi-dimensional and are expected to become more precise or evolve in time. This approach is central in the very process and relationship of executive coaching.

Actions and steps

There is a clear distinction between high-level objectives on the one hand, and the subsequent actions and steps that will make their achievement possible on the other.

There is an iterative process between objectives, goals, states and actions. In the new executive coaching paradigm, the whole system is expected to gradually define high-level objectives by creating the states and performing the actions that contribute to their definition, as they are achieved.

Acceptance of Complexity

The linear relationship between objectives, states, goals and actions must first be condensed and simplified. They must then be clearly understood by all before implementation. This is a binary informational organization.

In the course of an systemic executive coaching process, an understanding of the relationships between goals, states and actions is accepted to be imperfect and will be gradually acquired in the process of realization. This is what takes place in all iterative, learning organizations.

Interactions

Interactions within and without the system are limited and even censored to be manageable. Information is given and responses are solicited depending on the actions that are or must be taken. Information to and from the larger environmental context is restrained.

The outcome of interactions within and without the system depends not only on the actions that are performed, but also on the larger context within which the actions are performed and on the possible interpretations of the actions. Modern executive coaching embraces that form of complexity.

Time Structure

Time is managed as a controllable linear process. Deadlines rule processes. Each step to achieve larger goals must be successfully completed before the next can be initiated.

Time in systemic executive coaching is managed in a multitasking fashion, all possible actions may start simultaneously and all actions may progress concomitantly and haphazardly, feeding on each other and nourishing each other.

Problem Definitions

The nature and structure of a problem needs to be very well understood before attempting to solve it. This is an analytical approach.

The nature and structure of a problem can only be understood after all actors are actively engaged in the process of solving it. In executive coaching, this is an emerging action-oriented process.

Solutions

One preferred solution and strategy must be clearly identified before any action can be considered or taken.

Numerous complementary solutions are retained as optional, and more precise strategic choices are made with systemic executive coaching, after actions are undertaken.

Means

Specific means are allocated to ensure the separate success of each of the steps that make up the larger process.

General means are loosely allocated with systemic executive coaching, and may be redistributed as the project evolves, depending on unexpected local needs that may emerge during the process.

Preparation

An extensive range of possible actions is determined and explored prior to action. All probability risks in the environment are precisely described.

Only a limited number of pertinent actions is identified or perceived as appropriate. The environment is perceived as uncertain and the range of unexpected events that might happen is constantly kept open in an executive coaching process.

Intention

What must happen is what was intended to happen in the details of the planning and preparation phase. Each detail needs to be flawlessly carried out, as planned.

Systemic executive coaching intention is focused on the general goal. it is believed that during operational phases, outcomes surface through complex processes that no one can fully predict, understand or control.

Coherency

Good decisions are made through explicit statements of objectives that rest on a single and clearly defined worldview or paradigm

Good decisions that emerge in the course of systemic executive coaching are adaptive and eclectic in their reference to models, narratives, sources of inspiration and evidence.

Abstraction

The problem is often simply defined by a single coherent and logically sound model.

Any simplification of a complex problem depends on gut judgment and intimate first-hand knowledge of the context. Systemic executive coaching works with intuition.

Choice

Carefully planned actions are designed to achieve one valid option after scanning and eliminating all other available alternatives.

In executive coaching, immediate actions are chosen from a very limited subset of possible options, and the process is repeated endlessly as the system actively moves forward.

Information

Decisions are made slowly on the basis of the fullest possible amount of information, prior to undertaking any action

Decisions to act are quickly made, to create retroactive information, as a systemic executive coaching approach recognizes that only limited information is or will ever be available prior to taking action

Process rationality

Good decisions are the product of a structured and careful process of calculation

Good decisions in systemic executive coaching are the outcome of good intuitive judgments

Adaptation

The best possible outcome is achieved through a conscious controlling process dedicated to maximizing allocated resources.

Good outcomes in systemic executive coaching are derived through continual and often partially unsuccessful adaptation to constantly changing circumstances.

Order

Order is the product of a single directing and controlling mind or body, and is established top-down

Order emerges or surfaces bottom-up and spontaneously in systemic executive coaching, out of a collective trial-and-error learning process.

Consistency

To achieve credibility, the rational decision maker must always be, or appear to be consistent

Consistency is considered a minor virtue in systemic executive coaching, possibly even a dangerous one, kin to one-mindedness. Reactive adaptability predominates.

Expertise

Expert-leaders define procedures and models that direct people on how to find solutions

Coach and executives work with people to constantly learn with them, in order to find solutions by interacting together

Risk

Risks in the environment are described probabilistically. Attempts are made to control uncertainty that is considered to be a perturbing factor

In systemic executive coaching the environment is perceived as naturally uncertain, and attention is given to integrate unexpected events, considering all of them as possible opportunities

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